How to Fix Craftsman Tool Box Drawer

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Afterward writing up yesterday's deal post about a Craftsman roller bearing resounding storage cart, I turned my attention to my Craftsman 6-drawer Griplatch storage chest. The bottom of the inning draw makes a horrible gold-bearing-on-metal noise when it opens and closes.

I disassembled the drawer a few multiplication and futz around trying to correct the problem. I don't think the draftsman slide is worn, simply it's definitely damaged. Coming to the ending I couldn't fix it myself, I time-tested searching for replacement glide. I wasn't finding anything via the Sears parts finder, so I emailed Craftsman.com's customer service.

The top draftsman makes a similar rubbing sound, simply it's not as loud and the draftsman slides smoothly all the same. The stern drawer, non so smooth.

I have dealt with Sears.com customer service before, and genuinely hoped that Artisan.com's emails were directed to associates more knowledgeable about tools.

My email, while not a literate work of artistic production, said:

Hello, I have a Craftsman 6-drawer 16″; Griplatch ball bearing storage chest, model 95487 , and one and only of the drawer slides has become defective. When first step the drawer, the sloping trough sticks and jams and makes an awful noise halfway.

I have disassembled the drawer and microscope slide and cannot find a cause for the issue.

This was a heavy obligation needle bearing chest that I trust I purchased in mid-2010.

I wish well to hold a replacement drawer slide (right on side), operating room pair of drawer slides so that I can replace myself, indeed that I fundament once more feature a fully functioning Craftsman bollock bearing storage product.

I could not find the start via Sears' part with finder, and am hoping I can get a replacement slide or pair of slides As a warranty replacement.

If a replacement slide cannot be provided at nary cost as a warranty part, then prat you no-nonsense me to where I terminate purchase a replacement?

Their response:

Dear Customer,

Thank you a great deal for contacting sears.com regarding your warranty wonder.

We would the likes of to assist you with your warranty question, please direct all inquiries to 1-800-827-6655.  If you are needing repair, please touch us at 1-800-4MY-HOME and we bequeath be riant to assist your service needs.

Thank you for allowing Sears to assist you today.

This is an automated response.  If the information above did not properly address your question surgery concern, please reply backrest with your daring information.

Sears Customer Care

I replied to the email saying I desirable for an email reply. I then went binding to the contact form, pushed the browser back, and submitted the email with different topics, such as "product information" and "past" preferably than "warranty data."

I have spent time along the phone with Sears customer overhaul in the past, and IT's something I would stave off doing again if possible.

A few hours later I standard another message. It's a tur long, so you'll have to click the button infra to register the engorged netmail.

Thank you for contacting Sears. It testament be our pleasure to wait on you with your toolbox.

We regret that you are experiencing problems with your tool case. There Crataegus laevigata be a list of imaginable causes for the symptoms you describe.

Sears offers a great website where you can ask practiced technical questions, search for answers from other homeowners, retrieve product manuals and trouble shooting guides. All of this and other great advice and ideas can cost set up at www.managemyhome.com!

If you find out that you do postulate replacement parts for your tool thorax, please gossip United States of America at http://www.searspartsdirect.com/partsdirect/index.action or shout us at 1-800-4MYHOME.

Click for the Stay

If you are unable to resolve the issue, you May arrange a service naming by contacting Sears Home Services at 1-800 4MY Home base surgery agenda service online at http://World Wide Web.sears.com/shc/s/nb_10153_12605_NB_HomeServices?adCell=AF

We would also like to introduce Mouse click TO CHAT, on our SearsPartsDirect.com website! Here, we have confabulate representatives available and ready to assist you with your part ordering needs.

Simply, tick on the Get Help plane section connected our SearsPartsDirect.com website and select, Snap TO CHAT, where one of our chat specialists leave be happy to place this rate, on with any former part or mathematical product of necessity you may have.

Equally a reminder, icebox piddle filters are recommended to be replaced every 6 months. Please keep this in mind when you are placing an say for replacement parts.

At Sears PartsDirect, we reach to provide the best service with the highest regards to your satisfaction.  Your linear perspective is very valuable and we would like to know how fortunate we are doing.  Please take a moment to over the view that follows this e-mail. To complete the survey refer to case I.D. #####.

We at Sears PartsDirect desire to make sure that all of your needs are met. Delight feel free to get through us via chat with our live online representatives, email America at [electronic mail protected] sears.com surgery call us at 1-800-4MY-HOME (1-800-469-4663).

We appreciate your business and give thanks you for choosing Sears!

*Facepalm*

Yes, I know in that location are a routine of things that could be wrong with the product. It seems to be internal damage of some kind that could not comprise remedied, and a replacement was needed.

When I first searched for a part on Sears' parts site, I used the model act seized from my 2010 order confirmation, 00995487000. I shredded off the 0's and supernumerary 9 to get 95487.

After getting frustrated with the lack of help from Craftsman.com and Sears client service, I afraid around and found a the thorn on the inside of the top drawer. Model 706.954870. Bingo! It also says 69343, which I suppose could be a serial number.

Part come M15864 matches the M15864-D printed on the side of the drawer slide. Perfect.

$15.94 + 8.99 shipping + 1.75 taxation = $26.68 sum up. Ouch. That's just for one right-sidelong made-in-Taiwan 14″ or 16″ full extension drawer slide. Maybe I should have ordered a left slide for the top drawer while I was at information technology.

So avail me if I perplex sent a non-GripLatch drawer slide by.

Lesson learned: Email Artisan with a warrant request and they'll tell you to shout out. Reply to that e-mail operating room send another e-mail with different "topic" survival, and you'll receive a respond with a link to the parts website complete with a tracking link sol the associate gets mention for the sale.

In that location was also a cluster of unnecessary botch about replacing my water permeate and Sears' community situation where I can find "great advice and ideas."

Emailing them was a ware of everyone's time.

What I did wrong: While Sears' customer service emails were almost as least accommodative as could be, the last paragraph in their second email made ME pull in I was wrong to contact Craftsman or Sears – I should have contacted the parts team directly.

I had not contacted the parts department at first because I hoped a Craftsman or Sears associate would be able to process the replacement at no level as part of the chest's warranty. I conceive the guarantee period for the heavy-duty duty chest is 3 long time, maybe 5.

Yore experiences with Sears' phone customer service makes me reluctant to call them unless I really have to. Likewise that, I opt how email leaves a paper drop behind for future source.

Every tool case and cabinet comes with a overhaul parts name, but I misplaced wholly of mine.

In the end, I found the correct model numerate, which is apparently completely different from the cartesian product number, and was able to set out the share I needed without assistance.

If I didn't find the model list, I suppose Sears' parts department would have been capable to direct me to the label's location.

I benignant of bewilder the touch sensation that I was expecting likewise much with my email, and that it's most as if I desired individual at Craftsman or Sears to hold my hand throughout the part-finding and replacement process. But that doesn't alter how it looks like all Sears' customer service representatives read from my emails were the quarrel tool cabinet.

I imagine the process went something wish this:

• Sears customer service link up opens new email
• They skim and see the words "tool case"
• They pull awake basic canned warranty netmail and scroll to "We ruefulness that you are experiencing problems with your [Product]
• Supercede [Product] with "tool chest"
• A associate-specific tracking link is added to the parts finder site tie-in
• *Send*

Granted my email was a chip long and imperfect, but I know at heart that there's nothing that could receive been said otherwise that would suffer transformed the responses I received.

Despite all this, I'm heavily considering ordering the roller bearing rolling cabinet discussed in yesterday's deal.

Succeeding week: How to Replace Drawer Slides on Your Craftsman Ball Bearing Tool Chest. It's actually quite easy, as I disassembled and reassembled complete the parts when nerve-wracking to site and remedy the frictiony draftsman slide.

How to Fix Craftsman Tool Box Drawer

Source: https://toolguyd.com/so-i-contacted-craftsman-about-a-damaged-ball-bearing-drawer-slide/

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